Igniting Workplace Enthusiasm

ACCET Grievence Policy



This institution is recognized by the Accrediting Council for Continuing Education & Training (ACCET) as meeting and maintaining certain standards of quality. It is the mutual goal of ACCET and the institution to ensure that educational training programs of quality are provided. Whe problems arise, students should make every attempt through the formal complaint procedure within the institution to find a fair and reasonable solution. 
However, in the event that a student has exercised the channels available within the institution to resolve the problem(s) by way of the institution's formal student complaint procedure, and the problem(s) have not been resolved, the student has the right and is encouraged to take the following steps:  

1.   Complaints should be in writing and mailed, faxed, or emailed to the ACCET office. Complaints received by phone will be documented, and the complainant will be requested to   submit the complaint in writing.    

2.   The letter of complaint must contain the following:   
  a.    A detailed description of the problem(s);  
  b.   The approximate date(s) that the problem(s) occurred;  
  c.    The full name(s) and title(s) or position(s) of the individual(s) involved in the problem(s),
       including both institutional staff and/or other students who were involved; 
  d.   Evidence demonstrating that the institution's complaint procedure was followed prior to 
        contacting ACCET; 
  e.    The name and mailing address of the complainant; if the complainant specifically requests
          that anonymity be maintained, ACCET will not reveal his or her name to the institution
3.   In addition to the letter of complaint, copies of any relevant supporting documentation should 
      be forwarded to ACCET (e.g., the student’s enrollment agreement, the syllabus or course
      outline, correspondence between the student and the institution). 
4.   SEND TO:      ACCET
                              CHAIR, COMPLAINT REVIEW COMMITTEE    
                              1722 N Street, NW    
                              Washington, DC  20036    
                              Telephone: (202) 955-1113    
                              Fax:  (202) 955-1118 or (202) 955-5306    
                              Website: www.accet.org    
Note: Complainants will receive an acknowledgement of receipt withing 15 days




Orlando, Orlando, FL 32127-6610, US

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